We want you to be happy with your purchase from us! Unused items may be returned to us within 30 days of receipt for refund or exchange.
Please contact us for a return authorization before sending your return and include a copy of your original receipt in the box to speed your refund or exchange. Most items will be returned to our NJ warehouse however some items may be shipped to the manufacturer of your item.
- We cannot accept opened bottles with broken seals or items that have been used in any way.
- Returns must be received in new condition so that they can be resold, with all original packaging materials included.
- Some equipment items or special orders may incur a restocking fee from the manufacturer - please inquire before ordering.
Manufacturer's Defects / Items Damaged in Transit
If your product arrives with a manufacturer's defect or is damaged in transit, we will arrange a replacement for you. Depending on the circumstances, we may ask you to send us a picture of the damaged packaging or product or for a batch number on lotions, creams, etc. In some cases the manufacturer may simply send a part to replace a damaged piece of equipment.
Returns / Exchanges
For any reason other than a manufacturer's defect or damage during shipping, you will be responsible for arranging and paying for return shipping of the item(s). Your refund will also have the original shipping cost that we paid to get the item to you deducted if shipping was free on your original order. Shipping costs are non-refundable. Please note that we can issue a prepaid return label and deduct the cost from your return refund, if that is easier for you. Also, if you are local, items can be returned to our Eatontown, NJ store.