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FAQ

Orders

How do I track my order?

Staying updated on your order is simple. After your order is processed and shipped, you'll receive a confirmation email with a unique tracking number. You can use this number on the carrier's website to track your package's status and location. Alternatively, feel free to contact us via chat with your order number for the latest shipping updates.

Can I cancel or modify my order once it's been placed?

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

When will I receive my order?

Most orders ship within 1-2 business days from our Eatontown, NJ location. Please note that custom or specialty items may take longer as they are made to order. Digital downloads are processed and sent within 72 hours.

Shipping

What shipping options do you offer?

We offer a range of shipping options to suit different customer needs. Standard shipping is the most affordable choice, with delivery typically within 7 days. Expedited shipping is available for faster delivery at an additional cost. Enjoy free shipping on supply orders of $75 or more to US destinations within the contiguous 48 states via ground service (priority and express services are excluded). **Excludes electric and stationary massage tables, equipment, and select bulk items. Not applicable on previous orders. Delivery dates are not guaranteed, and no coupon code is needed. Please note that for free shipping, the delivery method cannot be selected. For orders to Alaska, Hawaii, or Puerto Rico, please contact us for discounted shipping rates to your location.

How much does shipping cost?

The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.

Returns

What is your return policy?

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund.

How do I initiate a return?

Please reach out to us a info@spabodyworkmarket.com to begin the return process.

Are there return shipping fees?

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. If you would like us to provide a return shipping label, we’re happy to do so; please note that the shipping cost will be deducted from your refund

How do I earn SBM Rewards?

Create an account to start earning SBM Rewards, which can be redeemed on future purchases