Staying updated on your order is simple. After your order is processed and shipped, you'll receive a confirmation email with a unique tracking number. You can use this number on the carrier's website to track your package's status and location. Alternatively, feel free to contact us via chat with your order number for the latest shipping updates.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

Most orders ship within 1-2 business days from our Eatontown, NJ location. Please note that custom or specialty items may take longer as they are made to order. Digital downloads are processed and sent within 72 hours.

We offer a range of shipping options to suit different customer needs. Standard shipping is the most affordable choice, with delivery typically within 7 days. Expedited shipping is available for faster delivery at an additional cost. Enjoy free shipping on supply orders of $99 or more to US destinations within the contiguous 48 states via ground service (priority and express services are excluded). **Excludes electric and stationary massage tables, equipment, and select bulk items. Not applicable on previous orders. Delivery dates are not guaranteed, and no coupon code is needed. Please note that for free shipping, the delivery method cannot be selected. For orders to Alaska, Hawaii, or Puerto Rico, please contact us for discounted shipping rates to your location.

The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.

We want you to be happy with your purchase from us! Unused items may be returned to us within 30 days of receipt for refund or exchange. Sale items are final and may not be returned or exchanged. Please contact us for a return authorization before sending your return and include a copy of your original receipt in the box to speed your refund or exchange.

Most items will be returned to our NJ warehouse, however some items may be shipped to the manufacturer of your item. We cannot accept opened bottles with broken seals or items that have been used in any way. Returns must be received in new condition so that they can be resold, with all original packaging materials included. Some equipment items or special orders may incur a restocking fee from the manufacturer – please inquire before ordering.

Manufacturer's Defects / Items Damaged in Transit

If your product arrives with a manufacturer's defect or is damaged in transit, we will arrange a replacement for you. Depending on the circumstances, we may ask you to send us a picture of the damaged packaging or product or for a batch number on lotions, creams, etc. In some cases the manufacturer may simply send a part to replace a damaged piece of equipment.

Returns / Exchanges

For any reason other than a manufacturer's defect or damage during shipping, you will be responsible for arranging and paying for return shipping of the item(s). Your refund will also have the original shipping cost that we paid to get the item to you deducted if shipping was free on your original order. Shipping costs are non-refundable. Please note that we can issue a prepaid return label and deduct the cost from your return refund, if that is easier for you. Also, if you are local, items can be returned to our Eatontown, NJ store.

Please reach out to us a info@spabodyworkmarket.com to begin the return process.

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. If you would like us to provide a return shipping label, we’re happy to do so; please note that the shipping cost will be deducted from your refund

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